Complaints & compliments

If you have an issue or concern about the services offered by us, or actions we have undertaken, we would like to hear about it. We will treat your complaint in a fair and discreet manner. Request a service self help page or use the official complaints form.

customer service officers with customer
We welcome your feedback and if it is in the form of a complaint, you can be assured that it will be handled in an objective, responsive and fair manner.  ...
Customer service officer helping woman
Toowoomba Regional Council is committed to delivering the most effective customer service experience for our customers. Knowing when we are doing something well helps us to continue to achieve this goal. You can help us by telling us about your positive experience/s.  We’d love to hear about your experiences with: an event a service a staff member information provided to you our interaction with you the quality of our service or information provided the timeliness of our ...
If you have sustained damage or injury and you believe Council is responsible, you may lodge a claim for Council’s consideration. Council treats all claims seriously and the circumstances surrounding claims are investigated fully before making an informed decision; therefore, to ensure the accuracy of Council’s investigation and, to ensure Council’s investigation is not prejudiced, all claims are to be made as soon as practically possible and must be received in ...
The Toowoomba Regional Council Code of Conduct sets out the acceptable standard of conduct and workplace behaviour required of employees involved in Council operations. The primary aim of the Code of Conduct is to create an environment where all employees operate as a team, based on mutual respect, trust, loyalty and professionalism. It provides a set of standards related to the way employees do their jobs and puts a responsibility on each e ...
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