Christmas / New Year operating hours

Customer Service Officers at Clifton

To let our staff celebrate the season and spend time with family and friends our Christmas and New Year close-down will commence from 5pm Tuesday 24 December 2019. Staff will return on Thursday 2 January 2020. Some exceptions apply including:

  • Functional areas where employees will be on duty to work on priority projects, supervise CBD parking, perform ongoing maintenance, or deal with essential and emergency situations.
  • Public facilities (aquatic, fitness, library etc.) where services are required to be delivered to the public.

Refer to details below for specific services.

Included in this time are the following public holidays:

  • Wednesday 25 December 2019 (Christmas Day)
  • Thursday 26 December 2019 (Boxing Day)
  • Wednesday 1 January 2020 (New Year’s Day)

During our close-down period, if you experience one of the following problems please call us on 131 872:

  • Water main burst
  • Water leaks
  • Traffic signals not working
  • Dog attacks
  • Serious environmental incidents
  • Call outs from emergency services
  • Trees on roads
  • Dangerous pot holes
  • Sewer blockages/overflows.
  • A dead animal on a road causing safety hazard e.g people swerving into oncoming traffic to get around it

 

Specific services during Christmas / New Year

Milne Bay Aquatic and Fitness Centre 

Monday 23 December 2019: 5.30am - 7pm 

Tuesday 24 December 2019: 5.30am - 4pm

Wednesday 25 December 2019: Closed

Thursday 26 December 2019: Closed

Friday 27 December 2019: 5.30am - 5.30pm 

Saturday 28 December 2019: 7am -7pm (standard hours)

Sunday 29 December 2019: 7am -7pm (standard hours)

Monday 30 December 2019: 5.30am - 9pm (standard hours)

Tuesday 31 December 2019: 5.30am - 5.30pm 

Wednesday 1 January 2020: 12pm - 5pm

Thursday 2 January 2020: 5.30am - 9pm (standard hours)

 

Highfields Aquatic and Fitness Centre 

Monday 23 December 2019: 6am - 6pm 

Tuesday 24 December 2019: 6am - 4pm

Wednesday 25 December 2019: Closed

Thursday 26 December 2019: Closed

Friday 27 December 2019: 6am - 6pm 

Saturday 28 December 2019: 7am - 6pm (standard hours)

Sunday 29 December 2019: 7am - 6pm (standard hours)

Monday 30 December 2019: 6am - 7pm (standard hours)

Tuesday 31 December 2019: 6am - 5.30pm 

Wednesday 1 January 2020: 12pm - 5pm

Thursday 2 January 2020: 5.45am - 8.30pm (standard hours)

Please remember during our close-down period, if you experience one of the following problems we have after hours staff available via phone (131 872) to help:

  • Water main burst
  • Water leaks
  • Traffic signals not working
  • Dog attacks
  • Serious environmental incidents
  • Call outs from emergency services
  • Trees on roads
  • Dangerous pot holes
  • Sewer blockages/overflows.
  • A dead animal on a road causing safety hazard e.g people swerving into oncoming traffic to get around it

 

All customer service centres

Monday 23 December:

  • Standard hours.

Tuesday 24 December:

  • Counter open 8.30am - 1pm.
  • Call centre open 8am - 3pm.
  • Phone diverted to after hours staffing from 3pm.

Wednesday 25 - Thursday 26 December:

  • Counter and call centre closed.
  • Phone diverted to after hours staffing all day.

Friday 27 December: 

  • Counter closed.
  • Call centre open 8.30am - 5pm.
  • Phone diverted to after hours staffing from 5pm.

Saturday 28 - Sunday 29 December:

  • Counter and call centre closed.
  • Phone diverted to after hours staffing all day/night.

Monday 30 December:

  • Counter closed.
  • Call centre open 8.30am - 5pm.
  • Phone diverted to after hours staffing from 5pm.

Tuesday 31 December:

  • Counter closed.
  • Call centre open 8.30am - 5pm.
  • Phone diverted to after hours staffing from 5pm.

Wednesday 1 January:

  • Counter and call centre closed.
  • Phone diverted to after hours staffing all day.

Crows Nest Regional Art Gallery

Closed from 3.30pm on Sunday 15 December 2019, reopening at 10.30am Wednesday 8 January 2020.

Rosalie Gallery

Closed from 3.30pm Sunday 15 December 2019, reopening at 10.30am Wednesday 15 January 2020.

Toowoomba Regional Art Gallery

Closed from 4pm Sunday 15 December 2019, reopening at 10am Thursday 2 January 2020.

Pittsworth Historical Village

Closed from 2pm Sunday 1 December 2019, reopening at 10am Thursday 23 January 2020.

Highfields Library

Tuesday 24 December 2019: 9am - 6pm (standard hours)

Wednesday 25 December 2019 - Sunday 29 December 2019: Closed

Monday 30 December 2019: 9am - 6pm

Tuesday 31 December 2019: 9am - 6pm

Wednesday 1 January 2020: Closed

Thursday 2 January 2020: 9am - 6pm (standard hours)

 

Oakey Library

Tuesday 24 December 2019: 9am - 5pm (standard hours)

Wednesday 25 December 2019 - Sunday 29 December 2019: Closed

Monday 30 December 2019: 9am - 5pm (standard hours)

Tuesday 31 December 2019: 9am - 5pm (standard hours)

Wednesday 1 January 2020: Closed

Thursday 2 January 2020: 9am - 5pm (standard hours)

 

Toowoomba City Library

Tuesday 24 December 2019: 9.30am - 6pm (standard hours)

Wednesday 25 December 2019 - Sunday 29 December 2019: Closed

Monday 30 December 2019: 9.30am - 6pm (standard hours)

Tuesday 31 December 2019: 9.30am - 6pm (standard hours)

Wednesday 1 January 2020 - Closed

Thursday 2 January 2020 - 9.30am - 8pm (standard hours)

 

All other libraries (including mobile library)

Wednesday 25 December 2019 -  Wednesday 1 January 2020: Closed

Thursday 2 January 2020: Open (standard hours)

 

Library material returns will not be accepted during closure periods.

Hampton Visitor Information Centre

Monday 23 December 2019: 9am - 5pm

Tuesday 24 December 2019: 9am - 5pm

Wednesday 25 December 2019: Closed

Thursday 26 December 2019: Closed

Friday 27 December 2019 to Thursday 2 January 2020: 9am - 5pm

 

Millmerran Visitor Information Centre

Monday 23 December 2019 to Tuesday 6 January 2020: Closed

Tuesday 7 January 2020: reopened  10am - 3pm

 

Toowoomba Visitor Information Centre

Monday 23 December 2019: 9am - 5pm

Tuesday 24 December 2019: 9am - 5pm

Wednesday 25 December 2019: Closed

Thursday 26 December 2019: Closed

Friday 27 December 2019 to Thursday 2 January 2020: 9am - 5pm

 

Last Updated: Thursday, 12 December 2019 17:06
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