When interacting with the community we will ensure our customers are provided with a professional and seamless customer experience at all touch points across Council.
We will consistently demonstrate a 'community first’ approach in all our operations and interactions with our customers. Each interaction represents a 'moment of truth' in the overall customer’s experience. It is important that all areas of Toowoomba Regional Council handle enquiries in a professional and consistent manner and provide high quality and customer focused services.
• provide you with prompt and convenient access to our services.
• provide you with clear, accurate and complete information that is easy to understand.
• listen to you and fully discuss your concerns.
• take ownership of your issue.
• keep you informed of any further actions required and subsequent outcomes.
• strive to deliver and maintain professional and responsive service standards.
• monitor and assess our service standards both internally ourselves and externally by independent review.
• constantly look for ways to improve our service to you, our customer.
Our contact details and open hours can be found on our 'Contact Council' page.