Bin collection day
To find out your bin collection day, use our 'Find your bin day' tool.
Three bin kerbside collection service
A three bin kerbside collection service is in place for all residential properties within the designated collection area throughout the region. The service consists of:
1. General waste bin
A general waste bin (red or a nature green lid) is collected weekly. See a list of appropriate waste for this bin.
2. Recycling bin
A recycling bin (yellow lid) is collected fortnightly. See a list of appropriate waste for this bin.
3. Greenwaste bin
An optional greenwaste bin (lime green lid) is collected fortnightly on the week between your recycling bin collection. See a list of appropriate waste for this bin.
To make it easy to decide which bin to use, we've created a 'What goes in each bin' flyer to print and keep at home.
We provide the general waste, recycling and greenwaste bins for residents within the designated collection area to use for their waste disposal. These bins are the only bins that our waste contractor will empty when they are placed out for the kerbside waste collection service. Please be aware that if a non-TRC owned bin is placed out for emptying it may not be collected by us and you will be responsible for disposing of your own waste.
Remember to always:
- Place bins out for collection by 6am on the collection day. Properties within the Toowoomba CBD must have bins out by 5am.
- Bring your bins back into your property after the service, rather than leaving your bins on the kerbside. Bins must not be left on the kerbside for longer than 24 hours before or 24 hours after the service. Penalties can apply for bins left out for longer.
- Ensure that all bins are approximately 1m away from other bins, and other obstacles such as trees, poles, bollards and signs.
- Live in a cul-de-sac? Place your bin about 1m away from the gutter (to allow the truck space to drive around the road).
- Obey street parking signs and parking restrictions such as yellow "no-parking" restrictions on kerbs.- these are in place often to assist our trucks to safely collect bins from your street without damaging personal property or injuring people.
- Ensure that bins are not placed under overhanging tree branches, low hanging wires or similar.
- Please place bins in a position where they can be easily accessed by the collection arms - not behind obstacles.
- Handles on the bins must be pointing away from the roadside (i.e. towards the property boundary/house).
Bins may not be collected if they are placed out after 6am, are contaminated, are overfull or are too heavy and you may be asked to remove the contaminant, items or weight before it is emptied again. It is best to avoid this, as you may be charged for a truck to come back to service your bin.
Waste collection on a public holiday
Kerbside waste collection is completed Monday to Friday including on all public holidays. For more information please read our public holiday waste collection article.
For opening hours of your local waste facility on public holidays please read our waste facility opening hours article.
Bin servicing issues
Sometimes a bin is not emptied. This may be for a variety of reasons including a truck breakdown or it could be that the bin contains items that are incompatible with the disposal or recycling process or the collection trucks.
If you have put your bin out by 6am (5am in the CBD), it is accessible for the truck, is not overfilled, overweight or jammed with waste; does not contain items that are longer than 50cm and does not contain any contamination, call council on 131 872.
Partially emptied bins
Bins can be "partially emptied" for a variety of reasons including:
- Polystyrene or cardboard placed in the bin in large pieces can cause a blockage. Waste underneath it often can not be shaken out by our trucks. Lightweight items should be placed at the top of the bin. Break the items into smaller pieces.
- Large and/or light items at the bottom of the bin often jam a bin.
- Firmly compacted waste is difficult to empty.
Make sure your waste is loose and can be easily emptied. If your bin is tightly compacted or jammed by oversized items, we may charge a fee to return to your property and empty the bin.
Overfilled or overweight bins
Excess weight (from building rubble, bricks, timber offcuts and rocks placed in your bin) or excess capacity (overflowing bins or extra waste placed next to the bin) cannot be collected. Make sure that all rubbish fits into the bin and the lid can close. Cut up any long pieces of timber/mop handles to less than 50cm long.
Alternatively, please take your extra waste to the nearest waste facility.
Wheelie bin maintenance
Broken or stolen bins
New bin services
Bins for non-rubbish collection areas
If you live outside a defined collection area, you can purchase a bin from most hardware shops. We don't sell wheelie bins.
You will be responsible for taking the contents to the waste facility. We cannot service bins that are not provided by us as part of the collection contract.
Bins for new homes
For new homes in a defined collection area, contact us to obtain your bin(s). In some locations, a new wheelie bin will not be issued unless the final inspection of the dwelling and plumbing/drainage has been approved.
Contact us to order another bin. The second service will incur a charge on the property's rates invoice. Property owners can request an additional service. If you are a tenant of a property, contact your managing agent/real estate agent to discuss an additional service.
One-off or special waste collection
If you forgot to place the bin out for collection or have more waste than can fit into the bin we can organise a one-off collection for you at a small cost. This service is offered to most residents in the collection area. Remember also, there are no gate fees to tip up to 400kg of domestic waste at your nearest waste facility. Fees do apply for some kinds of waste - eg. tyres, fridges.
Contact us to find out if a one-off service is available to you and to arrange for your bin to be emptied on a day other than your normal collection day.
What to do with your bins when you move
When you move, don't pack your bins. Bins aren't owned by the property owner, instead, they are allocated to a property.
For newly built homes, please order your new service/s by contacting us. Bins will be delivered after the house is completed and a final certificate is issued.
A greenwaste service is charged against a property, not a person. If you had a greenwaste service at your original residence, the bin and the charge remains there. You need to register for a new greenwaste service at the new property (if there is not one there). The greenwaste service is available to most areas within the region.
We have compiled a list of suburbs that currently are within the service area. If in doubt, please contact us to confirm whether your property can receive a service. There has been insufficient interest from some townships in the region for the service to be offered to all areas. If you live in these areas, property owners can continue to register their interest in receiving a service. Your details will be kept in a database and used to negotiate expansion of the greenwaste service with our contractor.
What goes in each bin - printable flyer
Understanding waste management - video
How landfill works - video
What can be recycled - video
How to generate less waste - video