Assisted waste collection service (infirm waste collection)

We recognise that there are residents who for reasons of ill health, physical or mental incapacity are unable to move their bins to the roadside for service each week. Residents in this situation, who do not have any other able bodied person living in the property, can apply for an assisted waste collection service (also known as infirm waste collection). 

On collection day, our collection contractor will enter your property, remove the bins and after emptying them, return the bins to their storage location.

There is no charge for the service, however there are conditions to be met.  Refer to the application form for details.

How to apply for the service

Residents need to complete an application form and submit it to us together with a doctor's certificate or confirmation from a medical practitioner.

PDFAssisted waste collection service (infirm collection service) application form (for print)

Have a service and you're moving?

Call us on 131 872 and let us know where you're moving to and when. We'll move the service to your new property.


Related information

Wheelie bin maintenanceShould your wheelie bin be damaged or have broken parts (e.g. cracked or missing lids, pins, wheels and/or axles), contact us and report the problem or lodge an online bin maintenance request.

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