Key access facility
The Emu Creek facility is locked and accessible by local residents to dispose of domestic waste. This facility can't accept waste from commercial premises or commercial operations. Only one key will be issued per residential property. Keys for this facility are available to residents closest to the facility and who don't receive a kerbside collection service (i.e. your property falls outside of the designated collection area for kerbside waste collection services).
You will be asked for proof of address when you apply for a PIN / key. A fee may apply for replacement of lost, misplaced or broken keys.
PIN access facilities
Access to these sites is controlled by the use of a PIN in order to both enter and leave the facility. The sites will be staffed for a number of weeks after opening to assist you with using the new facility and answer any questions you may have.
Please apply for a PIN by using either the online form or appropriate PDF form below:
- Waste - Request for access to tier 5 waste facilities - domestic users (for print)
- Waste - Request for access to tier 5 waste facilities - commercial users (for print)
To ensure the safety of all users and to preserve the surrounding environment, the following conditions apply:
- The user agrees to the use of the facility unsupervised by any Council officer or representative. As such, the user assumes all liability and responsibility for any injury, damage or loss incurred when using the facility.
- Users of the waste facility are responsible for its correct use in accordance with instructions displayed on signage at each facility.
- Customer access is restricted to disposal areas during the advertised opening hours only.
- No commercial, industrial and/or farming waste is permitted to be disposed at the waste facility without Council approval. Commercial, industrial and/or farming waste must be taken to the nearest staffed waste facility. Gate fees will apply for the disposal of commercial waste; see the 'Waste disposal gate charges' article.
- The waste facility supervisor or weighbridge / gatehouse operator is authorised to determine charges in accordance with the schedule and is required to obtain information with regard to the source and type of waste to be deposited.
- Disputes or requests for refunds shall be referred, in writing, to Council for determination.
- Gate fees apply to any waste generated from a commercial premise and taken to a Council waste facility for disposal. Information such as the historic use of the facility by the customer, along with the type and size of vehicle and the type and volume of waste can be used in determining whether a commercial fee is required.
- Domestic charges apply to waste that is normally generated from domestic households and self-hauled by the owner / occupier to a waste facility in a non-commercial vehicle or vehicle combination. Domestic waste is not intended to include waste streams which are not from the normal operation of a dwelling. Examples of wastes which are not from the normal operation of a dwelling might include major tree lopping, major renovations, asbestos etc., or material delivered in bulk quantities in a commercial vehicle.
- Council determines the weight of loads for charging purposes by weighing vehicles, before and after tipping, where a weighbridge is installed and / or by using average weights that are based on vehicle type, waste stream and RGVM/RCVM of the vehicle / vehicle combination where a weighbridge is not installed. The average weights used at non-weighbridge sites are shown at appendix c of the fees and charges schedule; and are derived from State Government deeming rates.
- The average weights or methodology used to determine load weights at non-weighbridge sites may be subject to review / change by Council. Customers will be given a minimum of 1 months’ notice of any changes.
- The fees for commercial green waste disposal apply to uncontaminated loads of green waste that is suitable for processing by Council or its contractors. Contaminated loads will be charged at the general waste rates.
- Contaminated loads of green waste must be deposited into residual waste transfer or as directed by the facility operator.
- Only uncontaminated (free of general waste) loads of ferrous metals (steel/iron) and non-ferrous metals (copper, aluminium, brass) are accepted.
- Car and truck batteries from domestic sources only, may be accepted provided they are undamaged and not leaking and a battery storage facility is provided.
- Council degasses all appliances that contain ozone depleting gases, such as refrigerators, freezers and air conditioners. Please place items in designated area.
- Remain at least 5 metres away from plant/machinery at all times.
- Loads must be secured and covered prior to coming to a Council waste facility. Penalties apply for transporting unsecured loads and littering.
- Please follow the directions of signage and facility staff for your safety & protection.
- Children under 13 must remain in vehicles at all times.
- Footwear must be worn at all times (no thongs, sandals or open footwear).
- No scavenging, smoking, naked flames or fire.
- Pets of any kind must remain in vehicles at all times.
- Aggressive or abusive behaviour will not be tolerated.
- People under the influence of or otherwise impaired by alcohol or other prohibited or regulated substances are not permitted on site.
- Accepted and prohibited waste types:
|Treated, stained, painted or composite/laminated timber/timber products||Accepted|
|Uncontaminated loads of:||Green waste||Accepted|
|Untreated timber waste||Accepted|
|Refrigerators, freezers and air conditioners||Accepted|
|Mixed recyclables - mixtures of uncontaminated loads of:||Paper and cardboard||Accepted|
|Steel cans and empty aerosol cans||Accepted|
|Aluminium cans and foil (such as foil trays)||Accepted|
|Glass bottles and jars||Accepted|
|Plastic bottles and containers||Accepted|
|Milk and juice cartons||Accepted|
|Household hazardous waste||Motor oil (<20 litres per visit)||Accepted|
|Car and truck batteries||Accepted|
|Ammunition, explosives, detonators and flares||Accepted|
|Ash, coals or other burnt material||Prohibited|
|Asphalt and bitumen||Prohibited|
|Concrete, bricks and tiles||Prohibited|
|Hazardous waste||Dead animals||Prohibited|
|Asbestos and asbestos containing materials||Prohibited|
|Other regulated wastes, including corrosive, reactive and flammable materials||Prohibited|
*Domestic quantities less than 400kg can be accepted as general waste.
Failure to comply with conditions of entry is considered an offence and may result in referral to the police, banning from waste facilities or issuing of a fine/penalty.