If your pet has gone missing, there are a number of things you can do to try and find your pet.
Always make sure your pet wears a collar and tag with your contact number, is registered with your local Council and microchipped with up to date contact details.
Five steps to find your lost pet:
- Check the online impoundment register to see if your lost pet is at the Animal Management Centre. Please note we do not maintain a list of animals reported missing
- Open the impoundment register.
- Choose your animal type eg cat, dog or other and then select 'search' at the bottom of the page.
- Choose your pet's breed from the summary list.
- Photos (paper clip) of impounded animals are posted here for easier identification.
- If you think you see your pet, contact Council on 131 872, Monday to Friday from 8am - 5pm. Service centres are not open on public holidays or weekends.
- If you do not have internet access, please contact us on 131 872 or visit our Animal Management Centre at 393 Anzac Avenue, Toowoomba, to see if your pet is there during the above hours.
Please note we do not maintain a list of animals reported missing - only ones that are in our Animal Management Centre.
- Browse the websites of rescue agencies: RSPCA lost and found services (Search in the found section and if not found here, list your pet as lost), Lost Pet Finders and social media such as 'Toowoomba pets - lost and found', 'Toowoomba pets', 'Lost pet coordinator - Toowoomba'
- Contact local vets
- Search around your neighbourhood
- Check with our surrounding Councils: Lockyer Valley Regional Council, Western Downs Regional Council, Southern Downs Regional Council, Somerset Regional Council, South Burnett Regional Council, Goondiwindi Regional Council
How to claim your lost pet from the Animal Management Centre
If your loved pet goes roaming and ends up in our Animal Management Centre the following steps need to be taken to have it released.
- Contact council on 131 872, Monday to Friday 8am - 5pm. Service Centres are not open on public holidays or weekends to organise release.
- You will need to attend the Animal Management Centre in person and identify your animal during business hours. The centre is open Monday to Friday 8am - 5pm. From 2 July 2018, open hours will be Monday to Friday 9am - 4.30pm.
- If your animal is unregistered or not microchipped, you will be required to pay a release fee (see our fees and charges for impoundment) and possible sustenance charges for each day the animal is impounded (after the first 24 hours).
- If your dog is not registered, this will need to be done before the dog is released to you. Cats are not required to be registered but must be microchipped.
Please note: If an animal is not claimed after a minimum period of 3 full working days from the date of impoundment for unidentified animals (ie no identifying tag or not microchipped) or 5 full working days from the date of impoundment for identified animals, we will endeavour to rehouse the animal with an approved welfare agency. If the animal is not suitable for rehousing it may be euthanised.
Roaming pets - animal drop off facility
An animal drop off facility for cats and dogs found roaming outside of our business hours is available at the Animal Management Centre at 393-425 Anzac Avenue, Drayton. The facility is open from 5pm to 8am Monday to Friday, and from 5pm Fridays through to 8am Monday. From 2 July 2018, 4.30pm to 9am Monday to Friday, and from 4.30pm Friday through to 9am Monday.
The drop off area is protected from the environment and food and water is provided for the animals. The facility is checked morning and afternoon on weekends and every morning on weekdays. Cats and dogs placed in the pens are kept at the Animal Management Centre for collection by their owners.
How to use the drop off facility
- Place the animal in a cage. Instructions on the use of the drop off cages are located at the facility.
- After placing the animal in the cage please also contact us via phone, email or epathway and provide details in relation to the animal. We need to know:
- your name, address and contact details
- breed of animal
- colour of animal
- sex of animal
- relevant identification details such as collar, identification tags
- location where found
- personality of the animal (aggressive/passive)
- cage number the animal has been placed in.
If unable to bring the animal to the drop off facility, animals can still be delivered to a local vet, RSPCA or by private collection organised with us during office hours, from your address.
What is not appropriate for the facility?
- Injured animals are not to be placed in the drop off cages. Instead, please call 131 872 and report the issue and an Animal Management officer will assess the situation and collect the animal.
- The drop off facility is only open for dogs and cats. Wildlife is not to be placed in the facility. If you find wildlife call the appropriate wildlife carer.