BUSHFIRE UPDATES: Refer to the QFES Facebook or Twitter for up to date alerts and information. Outages and other emergency information (such as evacuation centres) will also be published on our disaster dashboard when required.

WATER CONSERVATION: Water operations at Cressbrook Dam are back online following days of emergency works from Ergon Energy and our staff. However, while systems come back up to full operational speed we're urging everyone on the Toowoomba Bulk Water Supply to continue conserving water. Read more here.

DONATIONS: Donations towards townships affected by the fires can be made via Givit.

 

 

 

Rates & charges information

Find out the breakdown of charges that make up your general and water rates, request a rates search, have a copy of your rates notice sent, appeal against a rate category or apply for water consumption relief after a water leak.

West Toowoomba aerial
General rates are for services, facilities and activities that are supplied or undertaken for the benefit of the community. We are required to raise an appropriate amount of revenue to maintain assets and provide services to the region as a ...
Watering garden with hose
Water rate notices are issued during April and October and reflect the cost of delivering a water supply service to the community. From the date of the notice, you have 30 days to pay or enter into a payment arrangement with us. ...
By switching to electronic billing, you will receive your rates notice and water notice as an Adobe PDF to your nominated email address, and will no longer receive a paper copy by regular post. How to register for email delivery To register ...
Checking your current outstanding rates balance is easy. All you need to do is follow the steps below: Open our online system (opens in new window) Enter your reference number and click next. Your reference number can be found on your rates notice as ...
A conveyancing questionnaire takes approximately 5 working days.   How to apply The property search form is available in a PDF version or can be submitted through our online services. Online Fill in the Property search form (online) Before you can lodge a search request online you will need ...
Partial relief from payment of water consumption charges will only be granted if we are satisfied that: the water consumed was the result of an unapparent plumbing failure, and as soon as the applicant was aware of an increase in water consumption, steps ...
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