Rates & charges information

Find out the breakdown of charges that make up your general and water rates, request a rates search, have a copy of your rates notice sent, appeal against a rate category or apply for water consumption relief after a water leak.

West Toowoomba aerial
General rates are for services, facilities and activities that are supplied or undertaken for the benefit of the community. We are required to raise an appropriate amount of revenue to maintain assets and provide services to the region as a whole. In deciding how the revenue is raised, Council considers: the rateable value of the land and the benefit of averaging valuations relative valuation between different types of land the approach to general ...
Woman with cash card in front of computer
By switching to electronic billing, you will receive your rates notice and water notice as an Adobe PDF to your nominated email address, and will no longer receive a paper copy by regular post. How to register for email delivery To register for email delivery complete the online registration form. You will need to complete this form for each property that you own. You will need: a current email address (you cannot register multiple ...
Checking your current outstanding rates balance is easy. All you need to do is follow the steps below: Open our online system Select ‘Rates and water’ and enter your rates reference number Click on ‘Outstanding’. Your rates balance will now be displayed. ...
A conveyancing questionnaire takes approximately 5 working days. How to apply  The property search form is available in an online or PDF version. Property search form (online) Property search form (PDF) How to fill in the search form A search form must be completed and returned with payment and include the following details: Current owner and property details Real property description Date of settlement Preferred delivery method Date of reading The search fee c ...
How water rates are calculated Water rates reflect the cost of delivering a water supply service. The cost of providing this service to a community with our geography is considerable. Council takes a water pricing approach that is widely used throughout Australia. It is based on a two-part tariff system that includes a fixed (or “connection charge”) and a usage charge. The connection charge applies to all properties that are eligible to ...
Partial relief from payment of water consumption charges will only be granted if we are satisfied that: the water consumed was the result of an unapparent plumbing failure, and as soon as the applicant was aware of an increase in water consumption, steps were taken to  find the cause and a licensed plumber carried out the repairs promptly. ...
Back to top