General rates & charges

General rate notices are issued during August and February and reflect the cost of services, facilities and activities that are supplied or undertaken for the benefit of the community. We're...

Water rates

Water rate notices are issued during April and October and reflect the cost of delivering a water supply service to the community. From the date of the notice, you have 30 days to pay or enter i...

Receive your rates notice by email

By switching to electronic billing, you will receive your rates notice and water notice as an Adobe PDF to your nominated email address, and will no longer receive a paper copy by regular post. How t...

How to check your outstanding rates balance

Checking your current outstanding rates balance is easy. All you need to do is follow the steps below: Open our online system (opens in new window) Enter your reference number and click next...

Rates search

A conveyancing questionnaire takes approximately 5 working days.   How to apply The property search form is available in a PDF version or can be submitted through our online services. Online ...

Relief from water consumption charges after a water leak

Partial relief from payment of water consumption charges will only be granted if we are satisfied that: the water consumed was the result of an unapparent plumbing failure, and as soon as the...

Land valuations and what they mean for your rates

Q: If I get a large land valuation increase, does that mean my rates increase by the same amount? A: No. The extent that rates may increase is not directly reflective of the percentage increase of th...

Requesting a copy of rate notice/water rate notice

To obtain a copy of your rate notice or water rate notice, the request may be submitted in writing, by email, in person or by telephone. Copies of notices are only availa...

Rate categories

We have a differential general rating scheme that recognises the diverse demographics of the region. This approach recognises land used for the following purposes: City and outer urban ar...

Overdue rates and interest charges

Interest is charged on all overdue rates and charges six monthly in arrears (i.e. at the end of the previous half-year in which same became due and payable) at the rate of 8.5% per annum, calculated a...