Last Updated: Tuesday, 07 July 2020 09:23
Staff looking at plans

Do you want to develop but don’t know where to start? There are a number of options that may assist you with gathering the advice you need. To assist us in helping you when contacting Council, please provide as much information as possible to get the best and most accurate advice.

The Development Services Branch is committed to continually improving our performance and understanding our customer needs. View our Customer Service Charter to determine what to expect and how to partner effectively with us.In order to identify areas for development and improvement a feedback survey and a series of one on one meetings with our development industry members were conducted during 2019. This has culminated in the production of the Development Industry Members Feedback Development Services Branch report which details the results of the survey and feedback from one on one meetings. It also contains an Action Plan which details the actions proposed to be undertaken by the Development Services Branch to address the development industry feedback provided. One of the initiatives in the Action Plan is to develop a protocol around the issue of draft development conditions for development applications to applicants. This protocol has now been reflected in a Practice Note - Providing Draft Conditions for Development Applications.

1. Research key facts about your property

Research key facts about your property to learn what can be done on your property using Council’s interactive mapping tools and the Toowoomba Regional Planning Scheme. Steps on how to use these tools can be found in our 'Key facts about a property' article.

2. Request advice from Council's Technical Advice team

Council has a Technical Advice team available through the Customer Service Centre. This team can provide you with preliminary advice on the zone of your property and what kind of development application would be required. This would also include the requirements of submitting an application. The Technical Advice team is available between 8.30am – 5pm at the Customer Service Centre at 4 Little Street, Toowoomba, or via phone. See Contact Council for further information.

3. Book a pre-lodgement meeting

A pre-lodgement meeting is a free meeting between prospective applicants and Council technical staff to discuss a development proposal prior to the formal lodgement of a development application with Council. See the 'Pre-lodgement meeting' article for further detail on a pre-lodgement meeting and how to apply for one.

4. Request professional assistance

There are many professionals externally to Council who can also assist with advice and making an application. This could include a town planner, surveyor, building designer or builder.