Customer Service Officers at Clifton

To let our staff celebrate the season and spend time with family and friends our Christmas and New Year close-down will commence from 1pm Thursday 24 December 2020. Staff will return on Monday 4 January 2021. Exceptions to these hours apply to the essential services listed in the blue sliders below.

For any Council-related emergency calls during the holiday period, call 131 872. This includes problems such as water main burst, water leaks, traffic signals not working, dog attacks, serious environmental incidents, call outs from emergency services, trees on roads, dangerous pot holes, sewer blockages/overflows or a dead animal on a road causing safety hazard e.g people swerving into oncoming traffic to get around it.

 

Please remember during our close-down period, if you experience one of the following problems we have after hours staff available via phone (131 872) to help:

  • Water main burst
  • Water leaks
  • Traffic signals not working
  • Dog attacks
  • Serious environmental incidents
  • Call outs from emergency services
  • Trees on roads
  • Dangerous pot holes
  • Sewer blockages/overflows.
  • A dead animal on a road causing safety hazard e.g people swerving into oncoming traffic to get around it

All customer service centres

Thursday 24 December:

  • Counter open 8.30am - 1pm.
  • Call centre open 8am - 3pm.
  • Phone diverted to after hours staffing from 3pm.

Friday 25 - Monday 28 December:

  • Counter and call centre closed.
  • Phone diverted to after hours staffing all day.

Tuesday 29 December - Thursday 31 December:

  • Counter closed.
  • Call centre open 8.30am - 5.15pm.
  • Phone diverted to after hours staffing from 5.15pm.

Friday 1 January 2021 - Sunday 3 January 2021:

  • Counter closed.
  • Phone diverted to after hours staffing all day.

Monday 4 January 2021:

  • Resumption of standard hours.

Hampton Visitor Information Centre

Monday 21 December: 10am - 2pm

Tuesday 22 December: 9am - 4pm

Wednesday 23 December: 9am - 4pm

Thursday 24 December: 9am - 4pm

Friday 25 December to Monday 28 December: Closed

Tuesday 29 December to Thursday 31 December: 9am - 4pm

Friday 1 January 2021: Closed

Saturday 2 January 2021: 9am - 4pm

Millmerran Visitor Information Centre

Tuesday 22 December to Wednesday 23 December: 10am - 3pm

Thursday 24 December: 10am - 1pm

Friday 25 December 2020 to Monday 4 January 2021: Closed

Tuesday 5 January 2021: reopened  10am - 3pm

Toowoomba Visitor Information Centre

Monday 21 December to Thursday 24 December: 9am - 4pm

Friday 25 December to Monday 28 December: Closed

Tuesday 29 December to Thursday 31 December 2020: 9am - 4pm

Friday 1 January 202021: Closed

Saturday 2 January to Sunday 3 January 2021: 10am - 2pm

Highfields Library

Thursday 24 December 2020: 9am – 12noon

Friday 25 December 2020 - Monday 28 December 2020: Closed

Tuesday 29 December 2020: 9am - 5pm

Wednesday 30 December 2020: 9am - 5pm

Thursday 31 December 2020: 9am - 5pm

Friday 1 January 2021: Closed

Monday 4 January 2021: 9am - 5pm (resume normal opening hours)

Oakey Library

Thursday 24 December 2020: 9am – 12noon

Friday 25 December 2020 - Monday 28 December 2020: Closed

Tuesday 29 December 2020: 9.30am - 1pm, 2 – 4.30pm

Wednesday 30 December 2020: 9.30am - 1pm, 2 – 4.30pm

Thursday 31 December 2020: 9.30am - 1pm, 2 – 4.30pm

Friday 1 January 2021: Closed

Monday 4 January 2021: 9.30am - 1pm, 2 – 4.30pm (resume normal opening hours)

Toowoomba City Library

Thursday 24 December 2020: 9am – 12noon

Friday 25 December 2020 - Monday 28 December 2020: Closed

Tuesday 29 December 2020: 9.30am - 5pm

Wednesday 30 December 2020: 9.30am - 5pm

Thursday 31 December 2020: Closed

Friday 1 January 2021: Closed

Saturday 2 January 2021: Closed

Monday 4 January 2021: Closed

Tuesday 5 January 2021: 9.30am - 5pm (resume normal opening hours)

All other libraries (including mobile library)

Clifton, Goombungee Pittsworth, Quinalow and Yarraman libraries close 12noon – Thursday 24 December

Friday 25 December 2020 - Sunday 3 January 2021: Closed

Monday 4 January 2021: resume normal opening hours

Library material returns will not be accepted during closure periods.

Waste Facilities

All waste facilities will be closed on Christmas day except the Toowoomba Waste Management Centre, which will remain open from 7am - 3pm for commercial vehicles over 4.5T only. Normal operation hours recommence on Boxing Day.

Kerbside Waste Collection

Our bins don’t get a public holiday, bin collection will continue as normal. Bins are to be out for service by 6am on the collection day (by 5am in the Toowoomba CBD and on Christmas Day).

Safety Around trucks

Kids love to play in the street with their new bikes or skateboards at Christmas. Drivers cannot see all around the waste trucks at the one time, so please supervise your children on bin collection days and keep them safe around our trucks.