Council encourages public participation in the development of its laws, policies, plans and general decision-making process. There is a number of ways members of the public can have their views on particular issues brought to the attention of a committee or council meeting.

These are by:

  • Written requests - a member of the public can write to the council about any council policy, activity or service.
  • Petitions - written petitions can be addressed to the council about any issue within council's jurisdiction.
  • Deputations - with the permission of the Committee Chairperson or the Mayor, a member of the public can address a committee or the council personally, or on behalf of a group of residents. Affected groups or members of the public are often invited to attend a meeting to discuss an issue under consideration.
  • Objections and submissions - when council is considering certain matters, such as development applications and the making of local laws, the proposals are advertised in the region's local newspapers. Objections and submissions on these matters are invited from members of the community.

Policy documents

1.01 Strategic Policy
2.01 Policy Framework
2.02 Rate Exemption for Community Organisations Policy
2.03 Water Infrastructure Policy
2.03 Water Infrastructure Policy - addendum to the water supply code of Australia
2.03 Water Infrastructure Policy - sub metering guidelines & specifications
2.04 Waste Water Infrastructure Policy
2.04 Waste Water Infrastructure Policy - addendum to gravity sewerage code of Australia
2.05 Environmental Health Services Refund Policy
2.06 Naming/Renaming of Council Assets Policy
2.07 Guidelines for Councillors receiving customer requests or complaints
2.08 Committee Chairperson and Portfolio Leader guidelines
2.09 Acceptable Request Guidelines for Councillors
2.10 Property Tenure Policy
2.11 Community Support Grant Program Guidelines
2.12 Environment Grant Guidelines
2.13 Event Support Grant Program Guidelines
2.14 Sport and Recreation Grant Program Guidelines
2.15 Cultural & Arts Support Grant Program Guidelines
2.16 Arts & Cultural Policy
2.17 Lobbyist Policy
2.18 Giving Gifts, Prizes and Awards Policy
2.19 Symbols of the Toowoomba Regional Council Policy
2.20 Guidelines for the conduct of informal briefing sessions by local government
2.21 Road Network Extensions & Upgrades Policy
2.22 External Works Policy
2.23 Election Signs Policy
2.24 Caretaker Period Protocol
2.25 Minor External Works Policy
2.26 Rates & Charges Collection Policy
2.27 Use, Handling and Disposal of Confidential Information
2.28 Water Charges Concession Policy
2.29 Granting of Credit Policy
2.30 Pensioner Rate Concession Policy
2.31 Procurement Policy
2.32 Temporary Economic Development Incentives for District Townships Policy
2.33 Corruption & Fraud Control Policy
2.34 Waste Collection Services
2.35 Media Policy
2.36 Delegations Register Policy
2.37 Community Economic Development Grant Program Guidelines
2.38 Repair &/or Replacement of Heritage Kerbing &/or Channelling Policy
2.39 Water Charges Concession (Home Haemodialysis) Policy
2.40 Pressure Sewerage Policy
2.41 CBD Heritage Incentives Policy
2.42 Gates and Grids Policy
2.43 Roadside Agistment Policy
2.44 Discounting or Waiver of Council Development Application Fees
2.45 Sports Tourism Event Grant Program Guidelines
2.46 Public Art Policy
2.47 Memorials & Plaques
2.48 Rural & Urban Addressing
2.49 Deferred Payment of Infrastructure Charges Policy
2.50 Temporary Toowoomba CBD Development Incentives Policy
2.51 Non-Current Asset Policy
2.52 Complaint Management Policy
2.53 Expenses Reimbursement and Provision of Facilities - Councillors
2.54 Trade Waste Policy
2.55 Advertising Spending Policy
2.56 Entertainment & Hospitality Policy
2.57 Revenue Policy 2021/22
2.58 Community Engagement Policy
2.59 Community Grants Policy
2.60 Debt Policy 2021/22
2.61 Investment Policy
2.62 Access and Equity Policy
2.63 Related Party Disclosures Policy
2.64 Social Media Policy
2.65 Rates and Charges Hardship Concession Policy
2.66 International Relations Policy
2.67 Exemption Certificates Policy
2.68 Street and Park Tree Policy
2.69 ICT Policy
2.70 Corporate Performance Management Policy
2.71 Sponsorship Policy
2.72 Investigation Policy - Councillors
2.73 Youth Grants Program Guidelines
2.74 Water Charges Concession for Community Sporting Organisations Policy
2.75 Asset Management Policy
2.76 Insurance and Indemnity for Councillors and Employees Policy
2.77 Temporary Economic Development Incentives for Intensive Horticulture Policy
2.78 Better Protection for Employees Policy
2.79 Floral Parade Entrant Grant Program Guidelines
2.80 Temporary Economic Development Incentives for Non-Residential Development Policy
2.81 Deferral of Infrastructure Charges for Public Benevolent Institutions (PBI), Health Promotion Charities (HPC) and Community Uses
4.07 Firearms Manual
4.07 Firearms Policy
4.22 Sundry Debt Collection Policy
5.08 Public Interest Disclosure Procedure
Gifts and Benefits Register
Infrastructure Services Group Integrated Management System Policy Statement
Workplace Health and Safety Policy Statement