Details

Last Updated: Wednesday, 04 September 2024 10:18

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Overall satisfaction with the Toowoomba Regional Council in 2024 was in line with the result from a similar study in 2019, and in line with the average Queensland result of recent years.

While usage rates between 2017 and 2019 were very stable, seven of the nine facilities that could be compared had significantly higher usage rates in 2024 than in 2019. Sports grounds and recreation reserves had the largest increase in average uses per year between 2019 and 2024 (an 80% increase), followed by Museums (a 78% increase). There were decreases in average uses per year recorded for Swimming pools and Libraries.

Thirty percent of residents in 2024 had contacted the Mayor or a TRC Councillor in the past two years. Mail, brochures or flyers in the letterbox was the leading way residents received Council information, and residents were most likely to contact Council by phone.

Key findings

62% of residents are satisfied overall with Toowoomba Regional Council.

Key strengths, improvements and community priorities for Council

Service & facility performance

Areas of strength

1. Sewerage
2. Libraries
3. Household waste collection
4. Parks, open spaces and playgrounds
5. Disposal of waste at Waste Management Centres

Areas for improvement

1. Development application and approval process
2. Condition and maintenance of road network
3. Planning for population growth
4. Public car parking
5. Value for money

Movers & shakers

Increased since 2019

• Disposal of waste at Waste Management Centres

Largest decreases since 2019

• Support business and investment
• Planning for population growth
• Condition and maintenance of road network
• Community safety program (e.g. safety cameras)
• Disaster management (response to storms, bushfires, floods)

Strengths & priorities

Strengths to maintain

• Events and festivals supported by the Council
• Disaster management (response to storms, bushfires, floods)
• Conservation of Council bushland parks and wildlife

Priorities for Council

• Development application and approval process (e.g., changes of land use, subdivision, plumbing approvals)
• Condition & maintenance of road network
• Planning for population growth
• Value for money
• Support business and investment attraction to create jobs and strengthen the region’s economy
• Management of invasive plants and animals (e.g., pests and noxious weeds)
• Responsiveness to requests
• Maintenance of footpaths, lighting, and bikeways
• Effectiveness of drainage and flood mitigation
• Keeping the community informed

Report summary 

Download the Community Satisfaction Survey 2024 Summary Report (PDF for print).

Previous surveys

Community Survey 2019 Summary (PDF for print).