A general waste bin (red or a nature green lid) is collected weekly. See a list of appropriate waste for this bin.

The standard size of a general waste bin is 240L.

A 140L general waste bin is also available for households that generate less general waste. A once off fee applies to bin changeovers.

Additional bins, in both 240L and 140L sizes, are also available to households. Second or subsequent bins will incur an annual charge on the property's rates invoice for the service. 

For 2024/25 the annual charge for any combination of general waste / Recycle bins is $307.44 per annum, charged over 2 rate notices at $153.77

To order a 140L bin, as part of a new service, please go to New Bin Services.

To swap over a 240L bin for a 140L bin or request additional bins of any size, please go to Additional Bins. 

A 360L general waste bin can be too heavy to lift when full, therefore the larger size is unable to be offered. 

A recycling bin (yellow lid) is collected fortnightly. See a list of appropriate waste for this bin.

The standard size of a recycling bin bin is 240L.

A 360L recyclable waste bin is also available for households that generate more recyclable waste. A once off fee applies to bin changeovers.

Additional bins, in both 240L and 360L sizes, are also available to households. Second or subsequent bins will incur an annual charge on the property's rates invoice for the service.

For 2024/25 the annual charge for any combination of general waste / Recycle bins is $307.44 per annum, charged over 2 rate notices at $153.77. Additional recycle bin is also available for $101.94($50.97 per half year) for either bin size. 

To order a 360L bin, as part of a new service, please go to New Bin Services.

To swap over a 240L bin for a 360L bin or request additional bins of any size, please go to Swap bin sizes or order additional Bins.

An optional green waste bin (lime green lid) is collected fortnightly on the week between your recycling bin collection. See a list of appropriate waste for this bin.

The standard size of a green waste bin is 240L.

A 360L green waste bin can be too heavy to lift when full, therefore the larger size is unable to be offered.  

Additional bins are also available to households. Second or subsequent bins will incur an annual charge on the property's rates invoice for the service. There is no limit on the number of green waste services you can order. The only condition on a green waste service, is that it must be held for 2 x half year rate payments before it can be cancelled. 

• Place bins out for collection by 6:00am on the collection day. Properties within the Toowoomba CBD must have bins out by 5:00am.
• Services can be at any time between 6:00am and 6:00pm (5:00am - 6:00pm in Toowoomba CBD, Crows Nest and north of Crows Nest)
• Service times can change from week to week without notice. 
• We recommend that you place your bins out the night before where it is safe to do so. 
• Bring your bins back into your property after the service, rather than leaving your bins on the kerbside. Bins must not be left on the kerbside for longer than 24 hours before or 24 hours after the service. Penalties can apply for bins left out for longer.
• Ensure that all bins are approximately 1m away from other bins, and other obstacles such as trees, poles, bollards and signs.
• Ensure your bins are no further than 1m from the kerbside/edge of the road. 
• Live in a cul-de-sac? Place your bin about 1m away from the gutter (to allow the truck space to drive around the road).
• Obey street parking signs and parking restrictions such as yellow "no-parking" restrictions on kerbs - these are in place often to assist our trucks to safely collect bins from your street without damaging personal property or injuring people.
• Ensure that bins are not placed under overhanging tree branches, low hanging wires or similar.
• Please place bins in a position where they can be easily accessed by the collection arms - not behind obstacles.
• Place your bins on the kerbside and within your own property boundary. Please try not to place our bins out the front of a neighbours property. 
• Handles on the bins must be pointing away from the roadside (i.e. towards the property boundary/house).

If your bin pickup gets missed, lodge a missed service request online or contact us. However, just check that your bin:

• was placed out for service before 6am or before 5am in the Toowoomba CBD,
• is not overfull (Bins must only be filled to the top so that the lid can close properly. This ensures waste is contained within the bin until pickup time and the lift mechanism of the trucks can operate.) 
• is not too heavy (this is so that the lift mechanism on trucks are not damaged)
• does not contain items longer than 50cm

If your bin has any of these issues, they will need correction before the next wheelie bin pickup. 

Bins can be "partially emptied" for a variety of reasons including:

• Polystyrene or cardboard placed in the bin in large pieces can cause a blockage.  Waste underneath it often can not be shaken out by our trucks. Lightweight items should be placed at the top of the bin. Break the items into smaller pieces.
• Large and/or light items at the bottom of the bin often jam a bin. 
• Waste may be wet/damp or tightly compacted.

Make sure your waste is loose and can be easily emptied. If your bin is tightly compacted or jammed by oversized items, we may charge a fee to return to your property and empty the bin.

Excess weight (from building rubble, bricks, timber offcuts and rocks placed in your bin) or excess capacity (overflowing bins or extra waste placed next to the bin) cannot be collected.  Make sure that all rubbish fits into the bin and the lid can close. Cut up any long pieces of timber/mop handles to less than 50cm long. 

Overflowing bins create litter and encourage animals. One-off additional collections of household waste can be arranged for a small fee.

Alternatively, please take your extra waste to the nearest waste facility.

If you forgot to place the bin out for collection or have more waste than can fit into the bin we can organise a one-off collection for you at a small cost. This service is offered to most residents in the collection area. Remember also, there are no gate fees to tip up to 400kg of domestic waste at your nearest waste facility. Fees do apply for some kinds of waste - eg. tyres, fridges.

Contact us to find out if a one-off service is available to you and to arrange for your bin to be emptied on a day other than your normal collection day.

If you live outside a defined collection area, you can purchase a bin from most hardware shops. We don't sell wheelie bins.

You will be responsible for taking the contents to the waste facility. We cannot service bins that are not provided by us as part of the collection contract.

When a new household in a defined collection area is ready to move in to and has never had a bin service before, the Property owners or their agent should contact Council to arrange the service, as well as the size(s) and number of bins required. Council can be contacted by:

1. Phone – Phone us on 131 872
2. Email – Please email us at info@tr.qld.gov.au
3. Online – Lodge your request online
4. In person – Lodge your request in person at any Council Customer Service Centre.

Your new bin(s) will be delivered to your property.

In some locations, a new wheelie bin will not be issued unless the final inspection of the dwelling and plumbing/drainage has been approved.