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Last Updated: Tuesday, 04 February 2025 16:00

Our assisted waste collection service allows our contractor to enter your property to remove your waste bins and after emptying them, return the bins to their storage location. Please note that our trucks do not drive onto your property.  All dogs and other animals must be kept away from your bins on collection day. Gates need to remain unlocked on service day. 

There is no charge for the service, however, there are conditions to be met. Refer to the application form for details.

 

How to apply for the service

Residents need to complete the application form and return to council, including with either a doctors certificate or confirmation from a medical practitioner.  If you can't print the form, you can request a printed application form by contacting us.

Waste - Assisted collection service (infirm collection service) application form (PDF for print)

 

Collection requirements

  • Distance between where the bins are stored and the service location (ie. the roadside) must be no further than 40m. 
  • Council will consider on a case by case basis if the distance is between 40-100m. 
  • There must not be any restrictions to accessing the bins including grid crossovers or locked gates.
  • Gates must be kept unlocked and animals secured away from the bins on service day between 6am and 6pm. 
  • Any vehicles on the property must be kept clear of the bins on service day from 6am - 6pm. 
  • Bins must be easily accessible on the property, and not stored in a shed or garage.
  • Residents are responsible for the waste in their bin and will be required to remove any contamination, excess waste or non-compatible items before collection.

An assisted waste collection service:

  • Is allocated to a person, not a property.
  • Can be suspended for a period of time if a resident is away from the property but will be returning in the future.
  • Can be moved to a new address when the customer moves.
  • Can be cancelled by the customer, authorised person or real estate agent at any time.

 

How to move the service to your new property

If you're moving home, we'll move the service to your new property.  Please print the change to service form and return it to us completed. If you can't print the form, you can request a printed application form by contacting us. 

Waste - Assisted collection service (infirm collection service) change to service form (PDF for print)

 

How to cancel the service

If the service is no longer needed, please email info@tr.qld.gov.au or call us on 131 872 and we will cancel the service.

 

How to suspend the service

If you are not going to be home for a little while and would like your service suspended, please email info@tr.qld.gov.au or call us on 131 872. Let us know when you would like to stop/start your service. 

 

Related information

Wheelie bin maintenance - Should your wheelie bin be damaged or have broken parts (e.g. cracked or missing lids, pins, wheels and/or axles), contact us and report the problem or refer to bin maintenance - repairs, stolen or lost bins.