1.1 - Encourage initiatives that address community health and wellbeing.
1.2 - Identify, promote and grow opportunities for arts, cultural expression and the development of the creative industry.
1.3 - Investigate ways to further encourage and support volunteerism.
1.4 - Improve community safety through effective design, information and programs.
1.5 - Enhance disaster management preparedness, capability and resilience through response and recovery in collaboration with the community and agencies.
1.6 - Deliver effective community information and education programs to encourage participation in Council business and to enhance the Region’s liveability.
1.7 - Encourage connection, resilience, equality and inclusion in the community.

• Aquatics and indoor sports
• Environmental health
• Art galleries
• Events and festivals
• Community development
• International relations
• Community facilities
• Library services
• Community safety and asset security
• Laboratory services (water)
• Community support
• Museums
• Cultural development
• Sports and recreation
• Digital and creative services
• Stakeholder engagement
• Disaster management

2.1  - Ensure dam safety compliance upgrades.
2.2 - Implement road and water infrastructure maintenance and capital programs.
2.3 - Plan for and manage infrastructure assets sustainably.
2.4 - Continue to pursue active and equitable transport initiatives.
2.5 - Investigate and report to Council on opportunities to use technology and innovation to improve the liveability of our region.
2.6 - Continue to prioritise water security.
2.7 - Ongoing advancement and promotion of the Toowoomba Region.
2.8 - The Uniqueness of our townships and villages throughout the region is understood and valued.
2.9 - Adopt the Toowoomba Region Futures program, providing a roadmap for managing sustainable growth.
2.10 - Pursue options for a greener Toowoomba Region and Council.
2.11 - Protection of high-quality agricultural land.
2.12 - Preserve, protect and improve our environments.
2.13 - Proactively managing risk, responding to, and enhancing climate change resilience.
2.14 - Investigate the setting of Toowoomba Regional Council carbon emission reduction targets.

• Aerodromes
• Parks and Open Space
• Animal Management
• Plumbing Services
• Building and Facilities
• Property Trade Services
• Building Certification
• Quarries
• Building Compliance
• Refuse Collection
• Cemeteries
• Regional Architecture and Heritage
• Conservation and Pest Management
• Regulated Parking
  Construction and Maintenance
• Roads Operations
  Development Assessment Compliance
• Strategic Infrastructure Planning
  Development Engineering
• Street Lighting
  Development Services Planning
• Transport and Drainage
  Drainage Operations
• Urban Design and Placemaking
  Flood Recovery
• Waste Management
  Footpaths and Bikeways Operations
• Water and Wastewater Infrastructure Services
• Infrastructure Charges
• Water and Wastewater Operations

3.1 - Support for businesses through local procurement.
3.2 - Work with peak bodies and representative groups to action initiatives that foster local businesses and generate local jobs.
3.3 - Pursue grants consistent with Council’s priorities and consider commercial partnerships and private sector funding opportunities.
3.4 - Proactively pursue opportunities presented for our Region by the 2032 Olympics.
3.5 - Proactively advocate on behalf of the Toowoomba Region for a greater share of Federal and State Government funding consistent with Council’s priorities.
3.6 - Building stronger State and Federal Government relations.

• Economic Development
• Strategy and Policy
• International Relations
• Tourism
• Media Relations

4.1 - Deliver the Corporate Plan, Operational Plan and budget.
4.2 - Continue to pursue prudent financial management and sustainability.
4.3 - Delivery of community and customer-focused service.
4.4 - Enhance Council's reputation as an employer of choice through values-based leadership, fostering collaboration, engagement and trust and nurturing staff.
4.5 - A commitment to staff and Councillor safety, health and wellbeing, including mental wellbeing.
4.6 - Continuous improvement of business-processes and systems, including community consultation.
4.7 - Knowing and managing our risks.
4.8 - Implement the Information, Communication and Technology Strategy and Roadmap.
4.9 - Progress prioritised transformation and organisation efficiency reviews.
4.10 - Review options and costings for a new Council civic/administration centre and action agreed solutions.
4.11 - Investigate and report to Council on opportunities to use technology and innovation to improve Council’s service delivery.

• Business Transformation and Strategy
• People, Culture and Engagement
• Customer Service
• Project Services
• Financial Services
• Property Acquisitions and Leasing
• Fleet and Logistics
• Private Works
• Governance and Legal Services
• Workplace Health, Safety and Wellness
• Information, Communication and Technology

Budget - Identifies planned expenditure and revenue for a financial year and is approved by Council.

Capital Works Program - A program of activities and other works that Council adopts to create, construct, and install assets and other facilities. For Council, the program’s projects typically include, but are not limited to, delivery of buildings, roads and bridges, structures, parks and natural areas.

Community - Includes the Toowoomba Region’s residents, ratepayers, businesses, investors, visitors and tourists.

Corporate Plan - The Toowoomba Regional Council Corporate Plan 2024-29 outlines Council’s vision, goals and key priorities, ensuring our Region’s future needs and aspirations are met. The Plan provides direction for Council as an organisation and guides the decisionmaking, allocation of resources, and actions of Councillors and staff over the life of the Plan.

Long-Term Financial Forecast (LTFF) - A 10-year estimation of revenue, expenses and capital expenditure. The LTFF sets out the economic and fiscal outlook for the Toowoomba Region and includes capital expenditure, expense and revenue estimates for the current financial year and nine forward financial years. From its assumptions, the LTFF sets the desired financial boundaries within which the organisation can plan for its future.

Project - A temporary endeavour for a team that is undertaken to create a unique product, service, or result. Projects are a defined workload that have a clear start and finish, are non-repetitive and provide unique deliverables. Once completed, a project’s outcomes or objectives may become a part of, or have an impact on, Council’s services.

Tolerance - Tolerance refers to the highest acceptable percentage variation from the annual target for the Key Performance Indicator.

TRC Futures - Toowoomba Region Futures is a five-year program designed to build a community vision for growth and development in our Region. This program will provide an integrated roadmap for managing urban growth throughout our Region, including:

• a new planning scheme to guide how land is used and developed
• an infrastructure plan for servicing projected growth, such as water, sewerage, transport, and land for parks and community services
• a growth plan, to guide where and how employment and population growth occurs in the Region.

BTS - Business Transformation & Strategy

CDFT - Community Development, Facilities & Tourism

CEO - Chief Executive Officer

CM - Construction & Maintenance

CCE - Customer Communication & Engagement

ED - Economic Development

ERS - Environmental & Regulatory Services

FS - Financial Services

GM ECSG - General Manager Environment & Community Services Group

GM FBSG - General Manager Finance & Business Strategy Group

GM ISG - General Manager Infrastructure Services Group

GM PDSG - General Manager Planning & Development Services Group

GM WWSG - General Manager Water & Waste Services Group

GM WWSG - General Manager Water & Waste Services Group

ICT - Information Communication & Technology

LCS - Library & Cultural Services

PCE - People Culture & Engagement

PL - Planning

PLACE - PLACE Branch

PJS - Project Services

PRS - Parks & Recreation Services

PS - Property Services

TDP - Transport & Drainage Planning

WS - Waste Services

WIS - Water Infrastructure Services

WPS - Water Project Services