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Last Updated: Tuesday, 07 January 2025 05:43

By switching to electronic billing, you will receive your rates notice and water notice as an Adobe PDF to your nominated email address, and will no longer receive a paper copy by regular post.

How to register for email delivery

  1. To register for email delivery complete the online registration form. You will need to complete this form for each property that you own.
  2. You will receive an email to the nominated email address confirming if the email registration has been approved.
    1. If you haven't received the confirmation email or your emailed rate or water rate notice:
      • Check your spam or junk folder - if the email from (alert@mail.payreq.com) has gone to your spam or junk folder, you will need to set the email message as not spam/junk (use the not spam/junk button).
      • Add the email address (alert@mail.payreq.com) to your email's safe sender list to ensure you receive our emails.

If you need further assistance please contact us.

Depending on the rates cycle, you may receive one final paper rates notice before changing to email delivery.

Terms and conditions

By registering to receive rate and water rate notices by email you acknowledge you have read, understood and agree to the terms and conditions below:

  1. I confirm that I am the owner or legal representative for this property
  2. For the nominated property, Council will no longer post paper Notices to you or any person to whom paper Notices were previously sent.
  3. All future Notices will be in the form of an emailed PDF attachment sent to the email address nominated by you.
  4. You agree that the storage and retention of the Notice/s is your responsibility.
  5. You may withdraw your request for email of Notice/s any time by deregistering on Council's website (a confirmation email will be sent to advise of deregistration).
  6. Due to processing times to register/deregister/change your registration details within 7 working days of the issue date of a Notice, your request may not take effect until the following Notice.
  7. It is the owners or authorised agents responsibility to ensure that the nominated email address is correct prior to the issue date of Notice/s.
  8. You or your authorised agent must promptly inform Council of any change of email address and/or postal address.
  9. The delivery of Notice/s may be cancelled by you or authorised agent by advising Council of the change. Should you fail to do so you accept responsibility for any loss of discount or late payment that may result due to the failure to receive Notice/s .
  10. You agree that you are deemed to have received the Notice/s once the email has been sent.
  11. If Council receives a non-delivery receipt, the Notice/s will be posted to the mailing address listed in Council's records and you will be automatically deregistered from receiving Notices by email until you have updated your email address with Council.

How to cancel email delivery

You can cancel email delivery of your rates notice at any time by contacting us.

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